Managing Restaurant Staff Efficiently in Nepal

Staff retention is widely cited as the number one challenge in the Nepali hospitality sector. With many skilled workers seeking opportunities abroad in the Middle East, Europe, or Australia, keeping a motivated and skilled team at home is crucial for stability.

1. Clear Communication & Briefings

Regular pre-shift briefings help align the team. Discuss daily specials, out-of-stock items, and any VIP reservations. This makes the staff feel involved and prepared, reducing on-shift anxiety.

2. Tech Empowerment

Give your staff the right tools to succeed. A confusing, outdated billing system frustrates staff and leads to mistakes that they get blamed for. User-friendly tools like Yummy POS make their jobs easier, reducing stress and burnout. When the system works, the staff can focus on the customer.

3. Invest in Training & Growth

Invest in your staff's future. Teach them about wine pairing, coffee brewing techniques (Barista training), or customer service excellence. When they feel they are learning valuable skills, they are more likely to stay with your brand. Consider creating a clear path for promotion from runner to waiter to captain.

4. Fair Scheduling

Burnout is real. Ensure shifts are distributed fairly and that overtime is respected or compensated. A rested staff member is a charming staff member.