Boosting Table Turnover Rates Without Rushing Guests

High table turnover means more revenue, but in a culture that values "Atithi Devo Bhava" (Guest is God), rushing customers is a major faux pas. So how do you balance business efficiency with warm Nepali hospitality? It's about optimizing the workflow, not pushing the guest.

1. Streamline the Ordering Process

Using handheld POS devices for captains allows orders to be sent to the kitchen instantly from the table side. This cuts down the lag time between seating and serving significantly compared to writing orders on paper pads and walking them to the counter.

2. Serve Efficiently & Together

Train staff to serve dishes immediately when they are ready. Don't let food sit at the pass losing heat. Also, try to serve all mains at once so one guest isn't waiting while others eat. The faster the food hits the table, the faster the guests finish their meal happily.

3. Proactive Billing

Drop the bill promptly when the meal is clearly finished, or ask if they need anything else. Offering payment at the table via digital wallets like eSewa, Khalti, or Fonepay speeds this up. Waiting for the bill layout is often the longest, most frustrating part of the dining experience for a guest who is ready to leave.

4. Optimize Your Floor Plan

Ensure your floor plan allows for easy movement. Waitstaff shouldn't be dodging obstacles to get from the kitchen to the tables. A smooth flow usually means faster service natural turnover.